Frequently Asked Questions

When is the best time to contact you?

Email us at: helen@hbasolutions.co.uk. Please allow up to 48 working hours for a response.

I need a service that is not listed on your website, how do I get in touch?

Please fill out the enquiry form on our website and allow 48 hours for a response.

I do not feel comfortable sending over my ID, is there another option?

We must get a copy of your ID as we need to be compliant with Anti Money Laundering Laws, any personal documentation you send to us will be stored securely and in line with data protection laws. You can read more in our privacy policy.

How regularly would we speak if you were my accountant?

This depends on your preference, more details can be provided during the onboarding process.

Can we have an in person meeting?

We operate solely online, all meetings are carried out via zoom.

What Qualifications do you have?

We are a virtual accountancy practice accredited by The Association of Chartered Certified Accountants (ACCA).